87R17964 SRA-F     By: Lambert, Guillen, et al. H.B. No. 3510     Substitute the following for H.B. No. 3510:     By:  Parker C.S.H.B. No. 3510       A BILL TO BE ENTITLED   AN ACT   relating to work from remote locations by certain employees of   certain entities licensed by the Office of Consumer Credit   Commissioner.          BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:          SECTION 1.  Subchapter F, Chapter 341, Finance Code, is   amended by adding Section 341.503 to read as follows:          Sec. 341.503.  WORK FROM REMOTE LOCATIONS. (a)   Notwithstanding provisions of this subtitle that prohibit   conducting business at an unlicensed location and except as   provided by Subsection (b), a person licensed under this subtitle   may allow an employee of the license holder to work from a remote   location if the license holder:                (1)  ensures that in-person consumer interactions will   be conducted at a licensed location;                (2)  maintains appropriate safeguards for license   holder and consumer data, information, and records, including the   use of secure virtual private networks where appropriate;                (3)  employs appropriate risk-based monitoring and   oversight processes for work performed from a remote location and   maintains records of those processes;                (4)  ensures that consumer information and records are   not maintained at a remote location;                (5)  ensures that license holder and consumer   information and records, including written procedures and training   for work from remote locations authorized under this section, are   accessible and available to the commissioner or the commissioner's   representative on request;                (6)  provides appropriate employee training to:                      (A)  keep all conversations about and with   consumers conducted from a remote location confidential as if   conducted from a licensed location; and                      (B)  ensure that remote employees work in an   environment conducive and appropriate to consumer privacy; and                (7)  adopts, maintains, and follows written procedures   to ensure that:                      (A)  the license holder and the license holder's   employees comply with this section and applicable law; and                      (B)  the employees do not perform an activity that   would be prohibited at a licensed location.          (b)  This section applies to an employee of a person licensed   under Chapter 348 or 353 only if the employee engages in making,   servicing, holding, or collecting a retail installment transaction   as defined by Section 348.001 or 353.001, as applicable.          (c)  The finance commission may adopt rules to implement this   section.          SECTION 2.  This Act takes effect September 1, 2021.