By: Lambert H.B. No. 3510       A BILL TO BE ENTITLED   AN ACT   relating to authorizing the Texas Finance Commission to ensure that   employees of regulated entities may work from home under certain   circumstances.          BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:          SECTION 1.  Chapter 11, Finance Code, is amended by adding   Subdivision Section 11.301 to read as follows:          Section 11.301. Notwithstanding anything to the contrary   under the laws of the state of Texas, the Finance Commission shall   ensure that any employee of a person or entity licensed by an agency   within the scope of this Chapter shall be authorized to work from   home or another location selected by the employee ("Remote   Location"), provided the licensee:          (a)  Ensures all in-person customer interactions will be   conducted at the physical location;          (b)  Maintains appropriate safeguards for licensee and   consumer data, information, and records, including the use of   secure virtual private networks ("VPNs") where appropriate;          (c)  Employs appropriate risk-based monitoring and oversight   processes of work performed from a Remote Location, and maintains   records of the same;          (d)  Ensures consumer information and records are not   maintained at a Remote Location;          (e)  Ensures consumer and licensee information and records   remain accessible and available for regulatory oversight and exams;          (f)  Provides appropriate employee training to keep all   conversations about, and with, consumers conducted from a Remote   Location confidential, as if conducted from a commercial location,   and to ensure remote employees work in an environment conducive and   appropriate to that privacy.          SECTION 2.  The Finance Commission may adopt rules regarding   the provisions of this chapter.          SECTION 3.  This Act takes effect September 1, 2021.